Medical Records

To request a copy of a medical record, complete the Medical Record Request form and submit the form via medamrmedical@mrocorp.com. We have partnered with MediCopy, a health information management company, to provide accurate and timely delivery of medical records.

Patients seeking medical records may complete the required authorization form to request medical and/or billing records online at medamrmedical@mrocorp.com

To comply with applicable laws, requests for medical records are unable to be processed over the phone. Patients may receive one copy of their medical records at no cost.

Completed requests for medical records will be mailed to the requesting party. Medical records are retained for a minimum of seven years.

If you are seeking records on behalf of a patient, please know that our staff is only allowed to discuss patient information with you upon receipt of any authorization from the patient. If you have a Power of Attorney for Healthcare Decisions or alternate legal document, please send a copy of your document to medamrmedical@mrocorp.com. Requests and supporting documentation may also be received via fax at 833.821.5254.

If you are a parent of a child less than 18 years old, the parent must complete the authorization form. If the son or daughter is 18 years or older, they must complete the authorization form.

We understand in some cases original copies of an affidavit or deposition are required. For any document that requires a notarial citation, you may choose delivery by mail.

We are required by state law to respond to your request in an appropriate amount of time (e.g. 15 days for Texas). You will receive an expected completion date upon the submission of your request; however, we strive to complete all requests within 7 business days of receipt. Considering the type of sensitive data we are providing, each request requires careful processing. For that reason, we ask you please refrain from inquiring for a status prior to the due date of the request.